Provide telephonic support for hardware complaints, addressing customer concerns promptly.

Offer remote-online support for software-related issues, demonstrating expertise in Energy Metering software applications.

Collaborate with field engineers for on-site visits if issues persist beyond remote assistance.

Ensure daily updating of ticket statuses in relevant groups, online portals, and emails.

Solicit and compile Feedback Ratings for all assigned tickets to gauge customer satisfaction.

Handle the invoicing of service support charges for assigned tickets.

Take charge of booking new Annual Maintenance Contracts (AMCs) and ensuring timely renewal of existing ones.

Excellent understanding of Electrical & Energy Metering hardware and Software Applications.

Proficiency in industry-standard communication protocols like Modbus, BACnet, OPC, LoRa, MQTT, GPRS, ZigBee, etc.

Thorough understanding of SQL, VB, or any Database Application software.

Self-motivated with a ready-to-travel attitude and a strong customer-centric approach.

Effective verbal and written communication skills.

Knowledge of Pre-paid and Post-paid Energy Metering hardware and software